Support and Assistance
Print, scan, and share to your HP printer anytime, anywhere. Install the HP Smart app on all your devices and save time for what matters.
FAQ
Q: My printer just stopped working after doing an update. What should I do?
We recommend you perform diagnostics. Click on the link https://support.hp.com/za-en/help/diagnostics?category=printing to see if your issue can be resolved.
Q: My printer does not have a CD to install drivers. What should I do?
Kindly visit HP Customer Support – Software and Driver Downloads on the following link: https://support.hp.com/emea_africa-en/drivers
Q: My printer says it comes with 3-year warranty. How do I register?
Only selected printers qualify for the 3-year warranty promotion. Click on https://h41201.www4.hp.com/WMCF.Web/il/en/promotion/4220/One/ to see if your printer qualifies.
Q: My laptop is not playing any sound. How do I resolve this?
Please click on https://support.hp.com/za-en/help/diagnostics?category=computing and run diagnostics to check sound issues on your laptop.
Q: How do I check if my product is still covered under warranty?
All HP products come with a standard 1-year international warranty. Please visit https://support.hp.com/za-en/checkwarranty to check your product’s warranty status.
Q: I am suspecting the cartridges I was supplied by some company are not genuine. How do I check if they are genuine HP Cartridges?
Please follow the steps below:
- The first step is to check the box for any visible physical damage or tampering.
- Visit https://ssl.www8.hp.com/h22234/auth/ok to validate the seal on the box.
- Open the packaging and inspect your cartridge.
- The box and the cartridge must have a corresponding batch number and manufacturing date engraved on them.
Q: How do I print, scan or share documents wirelessly with my printer using my mobile device?
A: In order to print wirelessly, your printer needs to be a wireless, WiFi direct enabled printer. Download the HP Smart App on Google PlayStore (for Android) and Apple Store (for Apple Devices)