Invitation to do business

The Products which appear on the Website are displayed as an invitation to do business and to allow you to make an offer to purchase the Products from The Copier Parts Company. Only when the Website Facilitator has communicated acceptance of your offer and capability to fulfil the order will an enforceable agreement of sale be transacted.

This communication of acceptance from the Website Facilitator can only be communicated to you once we have confirmed stock from our suppliers.

The price of any Products sold on the Website is payable in USD$ and is inclusive of value added tax.

Place and time of agreement

Agreement as to the terms of use of the Website shall be deemed to have been accepted by you at the time that you first accessed the Website and thereafter confirmed each time that you access the Website and shall be deemed to have taken place in the Republic of Zimbabwe.

All communications with us facilitated by the Website, via the Website Facilitator, our Support Call Centre or email communicated between us shall be deemed to have been received, in the case of communications initiated by us when the communication leaves the website or email server, and in the case of communications initiated by you, when it is received on the Website or email server.

Agreement and acceptance by us of an order placed by you shall be deemed to have been made and an agreement entered into, when communication of the acceptance leaves the Website or email server.

Electronic communications

When you visit the Website or send e-mails to us, you are communicating with us electronically and you consent to receive communication from us electronically.

You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. Further, that your acceptance of any terms or conditions applicable to the Website and transactions concluded using the Website, as well as your intent to enter into any transaction on the Website may be evidenced by any action by you from which this may reasonably be inferred.

Applicable law

The Website and all communications and transactions concluded using the Website, are governed by, and you agree to, the application of the laws of the Republic of Zimbabwe. As the website is targeted at Zimbabwean citizens and residents any limitations on implied warranties or the exclusion or limitation of certain damages which may be applicable under the laws of any other jurisdiction are expressly waived by you, and to the extent that they cannot be waived, you shall not enter into any transactions with us.

Refunds and Returns

This returns policy forms part of our standard terms and conditions of use.

Warranty support – computers and electronics

All computers and electronic products sold on The Copier Parts Company carry their full manufacturer’s warranty as stipulated by the official Zimbabwean distributor, unless otherwise stated. Products under warranty are sent to the relevant supplier or manufacturer for repair or replacement. Such manufacturer guarantee is restricted to the costs of repair or replacement of faulty goods or refund of the purchase price at the sole discretion of The Copier Parts Company and its suppliers after investigation and/or testing of goods.

Guarantees are immediately null and void if equipment has been tampered with, warranty stickers have been removed, and seals on equipment have been broken by anyone other than the suppliers or manufacturer’s representative. No writable media such as CD-R, CD-RW, DVD-RW may be returned under an electronic hardware manufacturer guarantee.

Please note that we conform to the Consumer Protection Act of Zimbabwe, and as such there is no general right of return. If you have a change of mind and would like to return your purchase, we may be obliged to charge a 25% handling fee.

Faulty products

If a product is faulty, you need to let us know within 30 days of receiving it, and before returning it to us. We will gladly make arrangements for the faulty product to be returned to us for testing. If no fault is found, the product will be returned back to you and an assessment fee will be charged. Should the unit prove to be faulty, depending on the fault and the product supplier, we may send the unit in for repairs or alternatively we may offer you a replacement unit.

Notwithstanding the circumstances, if you discover that a product is faulty, and it is over our 30-day return period but it is less than 6 months from the time you received it, we will make arrangements for the faulty product to be returned to us for testing.

If no fault is found, the product will be returned back to you and an assessment fee will be charged. Should the unit prove to be faulty, depending on the fault and the product supplier, we may send the unit in for repairs, or offer you a replacement unit, or offer a refund.

Please check all products delivered to you and do NOT accept delivery of any product that is visibly damaged. Should you accept a product and only later discover that the product is damaged, you need to report this to The Copier Parts Company within 24 hours, so that we can assess if the product damage occurred post-delivery.

Faults resulting from normal wear and tear, including products that have been damaged or altered in any way either by you, or anyone that is not an employee of The Copier Parts Company or the product’s manufacturer, will not result in any product repair, replacement or refund.

Due to illegal copyright infringements caused by the illegal copying of data, faulty CDs, DVDs, videos, audio tapes, software, games and printer consumables, will only be replaced with another copy of the same product and will not be refunded.

Returns

Non- defective Products- Right to “cool off”:

Products which are NOT defective or damaged or which you found to be unsuitable, can be returned to The Copier Parts Company within 10 (ten) workings days from date of delivery, provided that the products have not been opened and the packaging is in its original condition and you are able to produce the original invoice/ credit card/ debit card slip as proof of purchase.

If in the case you wish to return your purchase and it is over our 10 working-day return period and is less than 6 months from the time you received it, we will gladly collect and provide you with a refund, minus an admin fee of 10% of your total order value, provided the product is in its original condition and original packaging, and has not been opened or used in any way.

Unfortunately, should the product be opened or used in any way, you may not return the product to us nor can we offer you a refund.

No returns, refunds or exchanges will be accepted 6 months after the date of purchase.

Products shipped in error

If you receive a product that is different to the one you ordered, you need to contact us within 24 hours of receiving it. We will make arrangements for the product to be returned to us and for the correct product to be delivered to you as quickly as possible.

If the incorrect product is delivered to you, do not remove the product from its original packaging, open or use the product in any way. If the product is opened or use in any way and is not in mint condition, you may be liable for a 25% (of the original purchase price) handling fee.

Under no circumstances will The Copier Parts Company be held liable for any damage arising from any misuse or abuse of the goods, including any data loss whatsoever from storage media returned for exchange or repair.

Delivery of the Products

The anticipated time of delivery of any Products via the Website shall be indicated at the time that any order is accepted by us.

For all orders follow the below delivery estimates. Please note that these estimates are based on stock availability and are subject to the receipt of your payment in our bank account.

No deliveries will be made on public holidays and during weekends.

Delivery is subject to stock availability at the time with distributors and is dependent on geographical location.

Delivery estimate will commence from when payment is reflecting in our bank account and not from time of order.

Next business day delivery means that delivery will take place before 4:30 pm the following business day only once payment has been received.

Subject to the client placing and paying for an order before 12:00 am during working hours.

We hold stock of some items but other items we order from suppliers.

We will only start processing your order once we have received your payment in our account. Please note stock availability may fluctuate until then and on the odd occasion the supplier may run out of stock.

We will process your orders as quickly as possible. Orders placed on weekends or holidays are processed the following business day.

Delivery is in done Harare and Bulawayo only.

Delivery is dependent on your geographical location. Alternate arrangements and additional pricing are required for areas outside the standard delivery radius.

Special Orders:

Certain special orders, including custom products, special configurations, and build to order PCs, require varying order lead times.

We can only ship your products once payment has been received into our bank account. Unfortunately providing us with a POP is not sufficient, as we often receive fraudulent POPs.

Pricing, Online Content, Advertising and Printed Material

Whilst we make every possible effort to ensure that all Product information and pricing in any form of communication material is factually correct at the time of communicating it to the public, we cannot be held responsible if any factual errors occur beyond our control. Some descriptions or photographs may be of a generic nature and not specific to the particular product you wish to buy. All prices are inclusive of VAT unless otherwise stated. E&OE.

PRIVACY AND SECURITY STATEMENT

We know that you care how your personal information may be collected, processed and used and we appreciate your trust that the Website Facilitator will do so carefully and sensibly. This notice describes the privacy policy applicable to electronic transactions. By visiting the Website, you are accepting the practices described in this Privacy and Security statement.

Information You Give Us: We receive and store information you enter on the Website or in any other manner. Certain of the information provided on registration is mandatory to assist us in ensuring that the communications and transactions entered into with you may be completed effectively and lawfully.

Automatic Information: The Website receives and stores certain types of information whenever you interact on the Website or communicate with us by email. For example, like many websites, we use “cookies,” and we obtain certain types of information when your web browser accesses https://copierparts.co.zw.

E-mail Communications: To help us make e-mails more useful, we may receive a confirmation when you open e-mail from the Website, if your computer supports such capabilities.

By providing the information to The Copier Parts Company via the Website you consent to the Website facilitators collecting, maintaining, storing and processing the information, provided that the Website facilitators shall:

not disclose your personal information to a third party other than to effect the transactions agreed to in using the Website without obtaining your express consent to do so;

only disclose your personal information, without your consent, if legally required to do so;

be entitled to use the information provided by you to compile statistical or aggregated information in such a way that you may not be identified;

The Website facilitator shall own and retain all rights to non-personal statistical information compiled by it.

Whilst the Website facilitator and its affiliates shall take commercially reasonable care to safeguard the information provided by you on the Website from unauthorized access or disclosure, neither the Website facilitator nor The Copier Parts Company represent or guarantees that the safeguards will provide absolute protection.

The Website facilitator shall not be obliged to encrypt any information sent to you, received from you or stored on your behalf or for the purposes agreed in these terms, unless agreed with you to the contrary, in writing.

INTELLECTUAL PROPERTY STATEMENT

Copyright in any information or trademarks displayed anywhere on the The Copier Parts Company Website are protected by worldwide copyright laws and treaty provisions. The copyright of these materials is held by the Website facilitator, The Copier Parts Company or by the original creator of the materials, or by suppliers and service facilitator to the Website or the service providers of The Copier Parts Company. None of the materials may be copied, reproduced, modified, published, uploaded, posted, transmitted, or distributed in any form or by any means other than as described on the Website or with the prior written permission of the Website facilitators or The Copier Parts Company.

All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on the website may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

DISPUTE RESOLUTION

Any dispute arising out of or in connection with these terms including any question regarding its existence, validity or termination, shall be settled by the online dispute resolution process in accordance with the TrustEnforce.org Mediation and Arbitration rules, which rules are deemed to be incorporated by reference into this clause and may be accessed at www.trustenforce.org. For all disputes regardless of where they arise, the place of the arbitration is deemed to be Harare, Zimbabwe. The arbitration will be governed by this clause governing arbitration and the arbitration laws of Zimbabwe. The dispute will be resolved in accordance with the law of Zimbabwe. The language used during the dispute resolution process will be English.By using the Website and accepting the conditions of use of the Website and trade conducted using the Website you bind yourself to the terms of arbitration provided herein.

LEGAL CLAUSES

Website Facilitator:         The Copier Parts Company

                                             118 Nelson Mandela Avenue

                                             Harare

Website: www.copierparts.co.zw.

Please see The Copier Parts Company Standard Terms and Conditions which applies to all its and Products and services offered at www.copierparts.co.zw.

Your domicilium et citandi executandi for any legal processes/ notices shall be the email address elected by you to receive delivery of the Products.

Severability clause

Any provision in these terms which is or may become illegal, invalid or unenforceable in any jurisdiction affected by these terms shall, as to such jurisdiction, be ineffective to the extent of such prohibition or unenforceability and shall be treated pro non scripto and severed from the balance of these terms and conditions, without invalidating the remaining provisions of these terms and conditions or affecting the validity or enforceability of such provision in any other jurisdiction.

Jurisdiction 

The terms set out herein and any Products offered via this Website is subject to the jurisdiction of the laws of the Republic of Zimbabwe.

Disclaimer, warranty and limitation of liability

To the extent permissible in law, neither the Website Facilitator, nor The Copier Parts Company or any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this Website or the content provided from and through this Website. Furthermore, we make no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from this Website are free from errors or omissions or that the service will be 100% uninterrupted and error free. You are encouraged to report any possible malfunctions and errors to admin@hpzim.co.zw.
THE WEBSITE IS PROVIDED TO YOU ON AN “AS IS” AND “AS AVAILABLE” BASIS. NEITHER THE WEBSITE FACILITATOR, THE COMPANY NOR THEIR DIRECTORS, EMPLOYEES, OFFICERS, SUPPLIERS, OR SERVICE FACILITATORS MAKE ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE WEBSITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THE WEBSITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THE WEBSITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY ZIMBABWEN LAW, THE WEBSITE FACILITATOR, THE COPIER PARTS COMPANY THEIR DIRECTORS, EMPLOYEES, OFFICERS, SUPPLIERS, OR SERVICE FACILITATORS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE WEBSITE FACILILATOR, THE COPIER PARTS COMPANY DO NOT WARRANT THAT THE WEBSITE, ITS SERVERS, OR E-MAIL SENT FROM IT ARE FREE OF VIRUSES OR OTHER HARMFUL CODE. THE WEBSITE FACILITATOR, THE COPIER PARTS COMPANY WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE WEBSITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. IN NO EVENT SHALL THE WEBSITE FACILITATOR, THE COPIER PARTS COMPANY, THEIR DIRECTORS, EMPLOYEES, OFFICERS, OR THEIR SUPPLIERS OR SERVICE FACILITATOR S BE LIABLE FOR LOST PROFITS OR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE WEBSITE, USE OF THE PRODUCT OR THESE TERMS (HOWEVER ARISING, INCLUDING NEGLIGENCE). THE LIABILITY OF THE WEBSITE OPERATOR, THE COPIER PARTS COMPANY, THEIR DIRECTORS, EMPLOYEES, OFFICERS, SUPPLIERS, AND SERVICE FACILITATORS TO YOU OR ANY THIRD PARTIES IN ANY CIRCUMSTANCE IS LIMITED